Google Workspace

Google Workspace (formerly G Suite or Google Suite), includes account setup and maintenance, Gmail, Calendar, Google Drive, and Apps.

Envelope representing Email as an icon.

What You Need to Know

Google Workspace is a collection of web-based communication and productivity tools that live in your browser (you don’t have to download them) and they can be accessed through an app on your mobile device. All you need is web access.

Capabilities include:

  • Gmail: ±«ÓãÖ±²¥ email with enhanced privacy
  • Calendar: Schedule sharing and planning for individuals and teams
  • Drive and Docs: File storage plus word processing, spreadsheets and slide decks
  • Google Groups: Web and email groups
  • Meet/Hangouts Chat: A messaging platform built for groups
  • Hangout: Instant messaging between two individuals
  • Google Forms: Create and edit surveys online; includes real time collaboration with other users 

Who Has Access

  • Students
  • Faculty
  • Staff

How to Access Google Workspace

Go to and search for the application you need (Google email, calendar, analytics, training, etc.).

Students, faculty, and staff with an active account have automatic access.

Getting Started with GMail

How do I access my email the first time?
  1. First-time users, begin by activating your account at ±«ÓãÖ±²¥One Set/Reset Password
  2. Then, to access your email account, go to 
  3. To sign in, use your ±«ÓãÖ±²¥One ID and password—the same ID and password you use to access My±«ÓãÖ±²¥ and the campus wireless network
How do I get my ±«ÓãÖ±²¥ email address?

After you login, you will see your email address (in upper right corner of screen) and it will use the following format:  firstname.lastname@sjsu.edu.

Who gets an ±«ÓãÖ±²¥ email address?

All active students. 'Active' students are enrolled in courses that are currently in session and these students have paid all of their fees.

When are new ±«ÓãÖ±²¥ email accounts created?

Accounts for incoming freshmen are created after the NextSteps process has been completed by the applicant. Accounts for new graduate students are created when their applications are accepted.

How long can I keep my ±«ÓãÖ±²¥ email address?

While you are taking classes at ±«ÓãÖ±²¥, your account will be maintained. At the end of your last enrolled semester, a 1-year grace period starts, allowing you to transition off of ±«ÓãÖ±²¥â€™s system. If you re-enroll within that grace period, your 'active' status will be reestablished. At the end of ±«ÓãÖ±²¥â€™s 1-year grace period, you will receive warnings and your account will be deleted.

What if I forget my password?

Campus email uses the ±«ÓãÖ±²¥One password. Passwords will not be provided over the phone. If you have difficulty with your password, you can get a new password, either online or by email, as follows:

- Online password reset: Visit ±«ÓãÖ±²¥One Password Reset and answer your challenge questions

- Manual password reset: Complete and submit an 

Are there advertisements?

±«ÓãÖ±²¥â€™s email is completely ad-free. You may still receive unsolicited advertising mail (spam) in your inbox. Gmail has excellent anti-spam tools, and using them will help ensure you don’t get much spam.

Additional Resources

Getting Started with Google Workspace

Google Groups 

Google Workspace Additional Services

Google Workspace for Education offers two categories of Google services: Core Services (like Gmail, Drive, Calendar, and Classroom) that are provided under ±«ÓãÖ±²¥â€™s Google Workspace for Education agreement, and Additional Services (like YouTube and Maps) that can be used with Google Workspace for Education accounts. 

Google Workspace for Education that schools obtain parent or guardian consent for any they allow students under the age of 18 to use.  Consent means that the student will have access to all of the services listed under .

Our describes how Google products and services collect and use information when used with Google Workspace for Education accounts.  

Information about the is available in the Google Help Center.

Information about how Google’s products work to protect privacy is available in and at . 

Information about Google's compliance with international legal obligations on data protection can be seen in the which describes extensive measures for data security that Google and its customers have agreed to.

Answers to many top questions about privacy and security appear on the . 

Parents can visit while signed in to their child’s Google Workspace for Education account to view and manage the personal information and settings of the account.

Support

For Google Workspace support, open a help ticket.